Persons Under the Age of 18
TrueLoveJapan does not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the site from persons under 18 years of age, and no part of the site is directed to persons under 18. If you are under 18 years of age, then please do not use or access the site or the services at any time or in any manner. If TrueLoveJapan learns that personally identifiable information of persons under 18 years of age has been collected on the site, then TrueLoveJapan will take the appropriate steps to delete this information.
Information We May Collect
We may collect and process the following information about you:
Information that you provide by filling in forms on our service (including your personal details, contact details and other profile information you submit when you create a membership profile). We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our service, including any information we require to provide any products or services that you order from us.
Website usage information is also collected using cookies.
Information Others May Collect
How We May Use Information We Collect
We use the information we collect from you in the following ways:
To manage your user account with us (including notifying you of any compatible matches, tips, announcements, updates, or promotions).
To help personalize your returning visits to the service.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To provide you with customer support.
To notify you about changes or new functionalities of the service.
To carry out market analysis and research.
To help us improve the structure, layout and usability of the service.
To ensure that you are complying with our policies.
access your account information (stored on our computers) in order to deliver better and more personalized services;
estimate our audience size for our advertisers;
to track the number of entries in our promotions, sweepstakes and contests;
to identify which areas of our service you have visited.
Cookies are stored typically for 24 hours, or indefinitely if you select “Remember Me” when you sign in to our service.
Users in China
For users in China, you agree that TrueLoveJapan may disclose any information, including your name and other information, if it believes in good faith that such action is reasonably necessary to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself and its members.
Users in Japan
For users in Japan, you agree that TrueLoveJapan may disclose any information, including your name and other information, if it believes in good faith that such action is reasonably necessary to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself and its members.
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